Superrare Systems Status
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Users are currently unable to load profiles and are instead getting our 404 notice
Issue investigation: Our engineering team is investigating
(19:30 — Jun 13)
Continuing investigation: We have figured out that this issue is intermittent, and we are still working on a fix
(19:56 — Jun 13)
Issue identification: Our engineering team has identified an outage from a third-party vendor that is affecting our system. We are working on a workaround.
(20:28 — Jun 13)
Issue update: Our engieering team has tracked the third-party issue to a major incident at AWS https://health.aws.amazon.com/health/status affecting many services and providers involving degredation to at least AWS CloudFormation, AWS Lambda, Amazon API Gateway, and Amazon Connect. We are still working on a workaround.
(20:35 — Jun 13)
Fix identified: Our engineering team has created a workaround and is working hard to test and deploy it.
(20:43 — Jun 13)
Fix deployed: Our engineering team has deployed a fix and the issue is being actively monitored.
(20:55 — Jun 13)
Issue resolution: After actively monitoring, we have determined that this issue is now resolved.
(21:10 — Jun 13)
was
Disrupted
Some users have reported having trouble accessing the site or getting pages to load
Issue investigation: Our engineering team is investigating and trying to reproduce this
(19:00 — May 25)
Issue resolution: Our engineering team identified an issue and published a fix
(21:00 — May 25)
was
Disrupted
Users are currently unable to change profile photos
Issue investigation: Our engineering team is investigating
(18:00 — May 1)
Issue resolution Our engineering team identified the issue and resolved it
(21:30 — May 1)
was
Disrupted
Some users are experiening delayed display of blockchain events such as newly minted artworks or recent sales
Issue investigation: Our engineering team is investigating why events are slow to index
(23:00 — Apr 14)
Issue resolution Our engineering team identified issues with indexing and restored service
(23:10 — Apr 14)
was
Disrupted
Users are reporting increased 500 errors for pages and Activity Feed not loading.
Issue first experienced: Users experience the first Activity Feed failures
(03:40 — Apr 10)
Issue investigation: Our engineering team is investigating
(10:15 — Apr 10)
Issue resolved: Engineering team identified and fixed an issue with a core service exceeding resource allocations
(11:32 — Apr 10)
was
Disrupted
Some users are reporting issues while signing up for a new account:
(01:00 — Mar 9)
Investigation: Our engineering team is continuing to investigate new account signup issues
(14:15 — Mar 9)
Issue resolved: Our engineering team deployed a fix to user signups.
(05:32 — Mar 10)
was
Disrupted
Some users are reporting increased 404 errors for pages or artworks
Issue investigation: Our engineering team is investigating
(16:30 — Mar 6)
Issue resolved: Our engineering team rolled back a new change and service is now restored
(16:50 — Mar 6)
was
Disrupted
Some users are reporting missing artworks (not loading), especially on artist profile pages
Issue investigation: Our engineering team is investigating
(17:55 — Jan 14)
Issue resolved Our engineering team found the root cause of the issue and resolved it
(18:08 — Jan 14)
was
Disrupted
Some users are reporting that they cannot see content when logged in
Issue investigation: Our engineering team is investigating
(22:55 — Jan 11)
Issue resolved: Our engineering team rolled back a new change and service is now restored
(23:05 — Jan 11)
was
Disrupted
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