Superrare Systems Status

Issue Investigation We have noticed that users are reporting inability to see images on the marketplace (/explore page) (12:00 — Jul 11)
Issue Update We are investigating the issue, please bear with us (12:12 — Jul 11)
Issue Update We identified the issue and are working on a hotfix (12:50 — Jul 11)
Issue Update We pushed a hotfix for this issue, and expect it to resolve shortly (13:08 — Jul 1)
Issue Update The issue created a problem with redirects, and we pushed another fix (13:40 — Jul 1)
Issue Resolution The issue is fixed (14:25 — Jul 11)

Issue Investigation We have noticed that users are reporting inability to create new profiles (15:30 — Mar 4)

Issue Update We are making an urgent update to our system that may cause instability for a few minutes, but should permanently resolve this account creation, please bear with us (15:31 — Mar 4) \
Issue Resolution We published updates that should permanently fix this issue (16:06 — Mar 4)

Issue Investigation We have noticed that users in Asia are reporting slowness or dropped connections (17:00 — Feb 20)

Issue Update We are re-routing some traffic to Europe from those regions, which may be slow, but will at least consistently work. We are working to figure out the core of our networking issues there, but this is likely provider-level and could take some time to resolve. (17:15 — Feb 20)

Issue Resolution After monitoring, we have concluded that this has been resolved

We will be performing maintenance to some of our critical systems on Tuesday January 9, 2024 at 9am US/Eastern, which requires website downtime. We expect this to take approximately 30-60 minutes and apologize for the inconvenience.

Issue Investigation We have detected a bot trying to overwhelm our user endpoints which is affecting pages like profiles loading intermittently and are taking evasive actions (13:00 — Oct 30)

Issue Update We have taken evasive actions, but this is currently affectin user signups. We are working to restore the ability for new users to sign up (13:14 — Oct 30)
Issue Update We have re-enabled user signups (14:14 — Oct 30)
Issue Monitoring We are monitoring the situation actively (14:14 — Oct 30)
Issue Resolution We are satisfied that we have mitigated the situation permanently (13:00 — Nov 1)

We will be performing maintenance to some of our critical systems on Wednesday August 2, 2023 at 8am US/Eastern (12:00Z), which requires website downtime. We expect this to take approximately 30 minutes and apologize for the inconvenience.

Due to an outage at one of our cloud providers, a few features of the website like file uploads (avatars, minting) may temporarily be broken until the cloud provider restores their services.

Users are currently unable to load the homepage content for superrare.com, though subpages appear to be loading correctly

Issue investigation: Our engineering team is investigating (18:50 — Jul 20)
Issue identification: Our engineering team discovered an issue with an artwork that was causing an unusual error within the system (18:55 — Jul 20)
Issue resolution: Our engineering team fixed the issue and all systems are operational (19:00 — Jul 20)

Users are currently unable to load profiles and are instead getting our 404 notice

Issue investigation: Our engineering team is investigating (19:30 — Jun 13)
Continuing investigation: We have figured out that this issue is intermittent, and we are still working on a fix (19:56 — Jun 13)
Issue identification: Our engineering team has identified an outage from a third-party vendor that is affecting our system. We are working on a workaround. (20:28 — Jun 13)
Issue update: Our engieering team has tracked the third-party issue to a major incident at AWS https://health.aws.amazon.com/health/status affecting many services and providers involving degredation to at least AWS CloudFormation, AWS Lambda, Amazon API Gateway, and Amazon Connect. We are still working on a workaround. (20:35 — Jun 13)
Fix identified: Our engineering team has created a workaround and is working hard to test and deploy it. (20:43 — Jun 13)
Fix deployed: Our engineering team has deployed a fix and the issue is being actively monitored. (20:55 — Jun 13)
Issue resolution: After actively monitoring, we have determined that this issue is now resolved. (21:10 — Jun 13)

Some users have reported having trouble accessing the site or getting pages to load
Issue investigation: Our engineering team is investigating and trying to reproduce this (19:00 — May 25)
Issue resolution: Our engineering team identified an issue and published a fix (21:00 — May 25)